How To Answer

Explain how you managed interpersonal conflicts professionally. Focus on your communication and conflict resolution skills.

Example Answer

Example 1:

• Situation: A colleague consistently missed deadlines, which impacted team productivity.
• Task: I had to address this issue without causing friction.
• Action: I scheduled a private meeting to understand the root cause and offered support in managing their workload.
• Result: They appreciated the open conversation, and their performance improved significantly.

Example 2:

• Situation: A colleague and I disagreed on the direction of a project, causing tension.
• Task: I needed to find a way to work together effectively.
• Action: I initiated a calm discussion to understand their perspective and proposed a compromise.
• Result: We reached a mutually beneficial solution, and the project was completed smoothly.