How To Answer

Explain a challenging situation and the steps you took to overcome it. Emphasize how you approached the problem, what strategies you used, and the results.

Example Answer

Example 1:

• Situation: We were behind schedule on a major project because of unexpected delays.
• Task: As the project lead, I was responsible for getting the project back on track.
• Action: I reassessed the project timeline, identified tasks that could be completed simultaneously, and reallocated resources.
• Result: The project was delivered on time, and we successfully met the client's expectations.

Example 2:

• Situation: A key team member fell ill, and I had to step in to cover their responsibilities.
• Task: I needed to complete their tasks and ensure the team remained productive.
• Action: I re-prioritized tasks, communicated with the rest of the team, and offered assistance where needed.
• Result: The project was completed on time, and the team was able to work effectively despite the setback.